These terms and conditions (the “Terms”) apply to you (also known as the “Customer”) when you pay a deposit on either audietron.ie or q4etron.ie (together, the “Website”) to access the ‘Priority Ordering Window’ (as explained in Clause 2 ‘Priority Ordering Window’)  

The Priority Ordering Window allows you to pre-order an AUDI Q4 e-tron (“Q4 e-tron”, which excludes all other Audi Q4 e-tron derivatives. At the discretion of Audi Ireland, other Q4 e-tron derivatives may be offered as an alternative to the Q4 e-tron). 

These Terms tell you who we are, the details of the Priority Ordering Window when you pay the deposit, how to cancel your access to the Priority Ordering Window and how to request a refund of your deposit and other important information. 

We recommend that you print or save a copy of these Terms for future reference. By paying the deposit to access the Priority Ordering Window, you confirm that you accept and will comply with these Terms. 

The Priority Ordering Window scheme is operated by Volkswagen Group Ireland Limited trading as Audi Ireland ('we', 'our' or 'us', as applicable).

2.1 The Priority Ordering Window is a period provided to the Customer to negotiate and place an order for a Q4 e-tron with an Audi Dealer (as listed on audi.ie). By paying the deposit and concluding a contract for access to the Priority Ordering Window, you will benefit from access to a Priority Ordering Window for a Q4 e-tron. 

2.2 Please note that access to the Priority Ordering Window is not an order to purchase a Q4 e-tron, and does not guarantee priority in production slots or delivery dates of the Q4 e-tron (which depends on multiple factors, including the selection of options and battery capacity). 

2.3 Please see Clause 8 (Q4 e-tron Order and Purchase Agreement) for more information on the ordering process. 

2.4 When the Customer pays the deposit and secures access to the Priority Ordering Window, they will be kept up-to-date with the latest information prior to the Priority Ordering Window opening including recommended pricing and specification information on the Q4 e-tron. 

2.5 The Customer will be kept informed of the dates the Priority Ordering Window will remain open. When the deposit is paid by the Customer, they are granted access to the Priority Ordering Window. If the Customer wishes to place an order for a Q4 e-tron, they must do so while the Priority Ordering Window is open. 

3.1 The Customer must be 18 (eighteen) years of age to be eligible to pay a deposit and gain access the Priority Ordering Window. 

3.2 Only one Priority Ordering Window access is available per Customer. 

3.3. The Customer’s name submitted for the Priority Ordering Window must match the final vehicle order name signed with an Audi Dealer, should a Customer decide to proceed with the purchase.  

4.1 Until such time as we notify you otherwise, the information, technical specification and imagery used on the Website and in communications may not reflect the Q4 e-tron ordered. 

4.2 Once you have access to the Priority Ordering Window, you will be provided with the Q4 e-tron’s name, images, recommended 'On The Road' pricing, equipment and technical specification prior to the opening of the Priority Ordering Window in accordance with Clause 2.4. 

5.1 The deposit is €950 and is required for access to the Priority Ordering Window.  

5.2 Refunds of deposits are dealt with in Clause 7 (Deposit refunds). 

5.3 A deposit can be paid on to an Audi Dealer via the Website. A deposit becomes valid when funds have cleared and we are not responsible for any delays caused by third parties in relation to the clearing of such funds.

6.1 You can reserve access to the Priority Ordering Window and pay your deposit by clicking here. 
 
6.2 Your reservation is an offer to secure access to the Priority Ordering Window from us. By placing your reservation, the following steps must be taken before a contract to grant you access to the Priority Ordering Window is made between you and us: 

(a) Reserving. You will need to complete the ID Pre-Booking form, including payment details and marketing preferences. 

(b) Reviewing your reservation. Before clicking the ‘Pay Now’ button, please review all information is correct and if necessary, correct any errors in your reservation information. Please take the time to read and check your reservation at each step of the process. 

(c) Acknowledgement of your reservation. Once you have submitted your reservation details, you will see an on-screen acknowledgement that your reservation for access to the Priority Ordering Window has been placed. Please note that this does not mean that your reservation has been accepted. Our acceptance of your order will take place as described in paragraph (e). 

(d) Our acceptance of your reservation. We will confirm our acceptance of your reservation by sending you an email to the email address provided at reservation (Clause 6.2 (a)) confirming that you have reserved access to the Priority Ordering Window unless we notify you that we do not accept your reservation (the “Reservation Confirmation”). Access to the Priority Ordering Window will only be formed when we send you the Reservation Confirmation and we have received the deposit in cleared funds.  

6.3 If we are unable to supply you with access to the Priority Ordering Window (for example the following (but not limited to); the funds for your deposit do not clear, the Priority Ordering Window is no longer available or has been cancelled, or there is an error in the deposit price on the Website), we will inform you by email or telephone and will not process your reservation. If you have already paid your deposit, we will refund you in accordance with Clause 7.1.

7.1 CANCELLING ACCESS TO THE PRIORITY ORDERING WINDOW: You can cancel your access to the Priority Ordering Window and request a refund of your deposit at any time prior to any subsequent binding order for the purchase of a Q4 e-tron through your Audi Dealer or on the Website. Accepted refunds will take up to fourteen (14) working days to be processed by our processing partner. A confirmation email will be sent to you to confirm the refund. Refunds will be made to the original payment method. A refunded deposit ends any Customer rights to access to the Priority Ordering Window.  

7.2WHEN THE PRIORITY ORDERING WINDOW HAS EXPIRED: After the Priority Ordering Window has closed, we will refund the deposits made by you if you did not place a binding order for the Q4 e-tron. This refund will be made within ninety (90) days of the date on which the Priority Ordering Window ends and will be made to the original payment method. 

7.4 Reservation Confirmation is personal to the addressee and accordingly, the deposit and/or Reservation Confirmation is non-transferable.

8.1 You will be informed of the dates when the Priority Ordering Window will be open. If you have secured access to the Priority Ordering Window and paid a deposit, then you will be able to place an order with your Audi Dealer for a Q4 e-tron from the opening of the Priority Ordering Window. Confirmation of your order for the Q4 e-tron will be when the Q4 e-tron Order and Purchase Agreement is signed by the Audi Dealer and you.  

8.2 The Q4 e-tron Order and Purchase Agreement is not concluded on the Website, as you will need to contact your Audi Dealer to enter this agreement. Your Audi Dealer will provide to you and discuss with you the terms of the Q4 e-tron Order and Purchase Agreement. 

8.3 Time of delivery is dictated by different factors, such as, geographical area of delivery, requested car equipment and its corresponding time of production. Therefore, the time of delivery may not correspond to the time of your deposit. You will be advised of likely lead times by your Audi Dealer on placing your order. After placing an order, you will be updated on the progress of your Q4 e-tron order by the Audi Dealer.  

8.4 For Q4 e-tron order and delivery, we reserve the right to assign you to an alternative Audi Dealer which may differ from your preferred Audi Dealer.  

8.5 Once you complete your Q4 e-tron Order and Purchase Agreement, your Audi Dealer will action the refund of your deposit as soon as possible.

9.1 We may close the Priority Ordering Window access to new applicants at any time.  

9.2 We may terminate the Priority Ordering Window access at any time, including without limitation; if the proposed Q4 e-tron does not go into production as scheduled for any reason. In such circumstances, we will refund you deposit in accordance with Clause 7.

We may change these Terms at any time by providing notice on the Website and by email to you once you have access to the Priority Ordering Window. You are advised to check regularly for any such notices. If you do not agree with such changes, you may cancel your access to the Priority Ordering Window at any time and receive a refund of your Deposit in accordance with Clause 7.

11.1 CONSUMERS: if you are a consumer:  
(a) We are responsible for foreseeable loss or damage caused to you by us. If we fail to comply with our obligations to you under this Clause 11.1, we are responsible for loss or damage that you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable or caused by a third party. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time you paid your deposit.  

(b) We are not liable for business losses. You agree not to use the Priority Ordering Window or features on the Website for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.  

(c) We do not exclude or limit in any way our liability to you where it would be unlawful to do so (including but not limited to: our liability to you for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence).  

11.2 COMMERCIAL CUSTOMERS: if you are using the Priority Ordering Window for any commercial, business or re-sale purposes: 
(a) The Priority Ordering Window cannot be purchased by you for re-sale purposes. We only supply the Priority Ordering Window for internal use by your business.  

(b) We do not exclude or limit in any way our liability to you where it would be unlawful to do so (including but not limited to our liability to you for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence). 

(c) Subject to Clause 11.2(b), we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms for:  
• any loss of profits, sales, business or revenue, whether direct or indirect;  
• loss or corruption of data, information or software;  
• loss of business opportunity;  
• loss of anticipated savings;  
• loss of goodwill; or  
• any indirect, consequential loss, special or exemplary damages.  

(d) We will only be liable to you up to a certain amount. Subject to Clauses 11.2(b) and (c), our total liability to you in respect of all other losses arising under or in connection with the Priority Ordering Window, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 100% of the deposit as set out in Clause 5 (Deposit).  

(e) Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Priority Ordering Window. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that Priority Ordering Window is suitable for your purposes.

12.1 Please refer to the Audi Ireland Privacy Statement for information about how your personal information will be used and shared.  

12.2 If you pay a deposit to secure access to the Priority Ordering Window under these Terms, we will need to send you regular updates and information about the Q4 e-tron and the Priority Ordering Window for administration purposes, whether or not you have opted into marketing permissions. 

12.3 If you do not wish to receive this information then you can contact us through our online contact form available on audi.ie However, please note that this action may result in the termination of your access to the Priority Ordering Window and a refund of your deposit. 

These Terms and any dispute arising hereunder shall be governed by and construed in accordance with the law of Ireland. The courts of Ireland shall have exclusive jurisdiction to settle any dispute.